Privacy Policy

Last updated: July 1, 2026

This Privacy Policy explains how Smelt LLC ("Smelt," "we," "us," or "our") collects, uses, and shares information when you visit our website, book a call, or use our services. By using our website or services, you agree to the practices described here.

01Information we collect

• Information you provide: name, business name, email address, phone number, service area, and other details you share when booking a call or filling out a form.
• Business information: details about your operations, such as average job size and monthly job volume, that you share with us.
• Automatically collected information: device type, browser, IP address, pages visited, and similar usage data collected through cookies and tracking technologies.

02How we use your information

• To provide, operate, and improve our services.
• To schedule and conduct calls and deliver appointment and service-related communications.
• To send marketing communications where you have opted in.
• To measure and improve our advertising and website performance.
• To comply with legal obligations and protect our rights.

03Text messaging & mobile information

When you submit a booking or contact form and provide your phone number, we use it to send transactional and relationship messages — appointment reminders, booking confirmations, scheduling changes, and follow-ups about your inquiry and our business relationship. With your separate, optional opt-in, we may also send marketing and promotional messages. Message and data rates may apply and message frequency varies. You can opt out of all text messages at any time by replying STOP, or reply HELP for help.

04Cookies & tracking

We use cookies and similar technologies, including advertising and analytics tools such as the Meta pixel, to understand how visitors use our site and to measure our advertising. You can control cookies through your browser settings; disabling them may affect site functionality.

05How we share information

We may share information with:

• Service providers who help us operate our business (such as scheduling, CRM, email, and hosting providers), under confidentiality obligations.
• Advertising and analytics platforms, in accordance with this Policy and applicable law.
• Legal and safety recipients where required to comply with law or protect rights and safety.

We do not sell your personal information. As noted above, no mobile information or SMS opt-in consent is shared with third parties or affiliates for marketing or promotional purposes.

06Data retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

07Your rights & choices

• Opt out of all SMS messages — including appointment, service, and marketing texts — by replying STOP at any time, or opt out of marketing emails via the unsubscribe link.
• Request access to, correction of, or deletion of your personal information, subject to applicable law.
• Contact us using the details below to exercise any of these rights.

08Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09Children's privacy

Our services are intended for businesses and individuals 18 and older. We do not knowingly collect personal information from children.

10Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated "Last updated" date.

11Contact

Questions about this Privacy Policy or your information? Contact us at kyle.p@usesmelt.com.